Ready payment issues, such as declined or incomplete transactions

If you have issues paying for Google products, you might demand to set a problem with your payments profile.

Notice the upshot you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed past instructions for submitting additional information to us, delight practice so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments middle, and endeavour the transaction again.
  • Try using a Google Play souvenir carte to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop estimator, try the transaction using the Google product's website.
    • If y'all're using a mobile device, try using the product's mobile app (if an app is available).
  • If y'all're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the social club again.
    • Attempt creating a new Google account if yous don't already have one and visiting the Google Store to attempt the transaction again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please use another grade of payment."

Annotation: These steps also apply if y'all see the error message "Your payment didn't become through. Please effort a different payment method or attempt over again afterwards."

Try the following:

  1. Check to encounter if your payment method is up to appointment. If it isn't, update it in the Payments centre, then try your purchase once more.
  2. Brand sure you have enough money in your business relationship for the purchase.
  3. If you're still having issues, contact your banking company to run into if there's a problem with your account.
  4. Endeavour making the purchase again with a different payment method.

"Your payment was declined due to an upshot with your account"

If you encounter this message, it might exist considering:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account confronting fraud.
  • Nosotros need a footling more than information to comply with Eu law (European customers merely).

To fix the event, try the following:

  1. Go to the Payments center.
  2. Take activity on whatever errors or requests in the payments center.
    1. You might need to verify your identity before you can buy anything through your Google Account.
  3. Brand sure your name, address, and payment data are up to date.

"Unable to process payment: Low carte du jour balance"

You might non have enough funds in your account to make the payment. Check your business relationship remainder or contact your bank.

Ineligible or unavailable credit or debit carte

Carte du jour is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. You must verify the carte du jour before yous can use information technology once again:

  1. Become to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, you'll detect a temporary charge on your menu statement along with an viii-digit lawmaking.
  5. To consummate verification, go to pay.google.com and enter the viii-digit code.

If yous try to verify the payment method once again:

  1. Confirm which card yous want to verify.
  2. Check how long ago you tried to verify your carte.
    • If less than 2 days: Wait upwards to 2 days.
    • If more two days: Check your card statement. You should find a temporary accuse from Google called "GOOGLE TEST," with an 8-digit code.

Menu is grayed out & says "card is ineligible"

You tin't employ this carte du jour for this purchase. Try to brand the purchase once again with a different card.

If the card you desire to apply isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Acquire more about what to exercise if y'all temporarily or permanently closed your payments profile.

If you're nonetheless having trouble, contact support.

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